The ontherunco Authenticity Guarantee
We at OnTheRunCo are dedicated to delivering the finest and most genuine rare and exclusive sneakers available in the market. We realise that authenticity holds immense value for sneaker enthusiasts and collectors alike, and we take pride in assuring the authenticity of each and every pair of sneakers we offer.
Our goal is to offer our customers a trustworthy and satisfying shopping experience, where they can confidently purchase rare and exclusive sneakers that are genuinely authentic.
Money Back Policy
We prioritize our customer's satisfaction at OnTheRunCo, and we are always available to address any concerns or issues regarding the authenticity of our products. If you have received a pair of sneakers and are uncertain about their authenticity, please do not hesitate to contact us at ontherunco1@gmail.com.
We will assist you in any way we can, including providing additional information and verifying the authenticity of the sneakers you have received. If our team authentication confirms that the sneakers you received are fake, we will take full responsibility and offer you a replacement or a full refund.
To initiate a refund, kindly get in touch with our customer service team, providing your order number and a brief explanation of the reason for the return. Once we receive the returned sneakers, we will process your refund within 5 business days.
We request that all sneakers returned to us are in the same condition as they were when received, with all original packaging and tags in place. This enables us to inspect the sneakers and verify that they are eligible for a refund. We reserve the right to decline any refunds or exchanges if the returned sneakers do not meet our return policy criteria.
Our team is dedicated to ensuring that our customers are fully satisfied with their purchases, and we strive to make our refund process as smooth and hassle-free as possible. Please feel free to reach out to our customer service team if you have any questions or concerns regarding our refund policy.
